How can I be confident that you will do a good job?

We ask customers for feedback via a questionnaire. These ratings are kept and offered to you when we carry out a site visit. The feedback letter features various questions ranging from our punctuality to cost. We are happy to show you these feedback sheets so you can gauge our level of service.

When can I book a free site visit?

Our working week is Monday to Friday 8.30am until 6.00pm. However, due to the nature of our market, we’re happy to visit you during the evening or weekend by arrangement. A formal quotation can then be sent to you.

How does the pricing work?

Generally, you are charged for a 3-4 day rate. Your marquee will usually be installed on a Thursday or Friday for a Saturday event and collected on a Monday, but this will depend on the time of year, the time it may take to erect the marquee and your requirements, so it could be 1 or 2 days earlier for delivery and/or collection. Long-term hire periods are also available. Please contact us for a quotation.

Do you offer any discounts?

Yes. We are able to offer discounts out of season. Please contact us.

How soon should I make my reservation?

Please book as early as possible, especially during the busy summer and Christmas periods. All quotations are strictly subject to availability.

Can I change my order after booking?

Additions are welcome, subject to availability. Small deletions prior to delivery (except marquees) can often be accommodated.

How does the hire service work?

Our standard delivery includes your equipment being dropped off and neatly stacked in a mutually convenient place. If you have booked a marquee we will erect this and hang linings, lay flooring and install any staging/ lighting/heating. We strongly recommend that there is somebody available to meet our staff on arrival. This ensures that the marquees are positioned correctly and you are shown how to operate the heating and/or lighting.

Insurance

Once we leave site the hirer is responsible for the equipment until we return. Full liability insurance cover (excluding £250.00 policy excess) is available at 5% hire charge. Please note, however, that although we strongly recommend that you take out this insurance, it is not compulsory.

Contact Us

Please note that due to the nature of our business every job is different, so please don’t hesitate to contact us with any questions or queries and we will do everything we can to help. Contact Us

• Marquees and Equipment FAQ’s